Frequent questions
Find answers to frequently asked questions about orders, shipping, payments, and account management.
Payments
What payment methods can I use to make a purchase?
What payment methods can I use to make a purchase?
Nutrifarma supports the following payment methods: Credit Card, Bank Transfer. For more details, see the section. payment method.
Returns and Refunds
Can I return a product?
Can I return a product?
The right of withdrawal, also available in our section Returns and Refunds, It indicates that if you are not satisfied with your purchase, you can return it within 10 days of the order being delivered.
Shipping and Delivery
What are the shipping costs?
What are the shipping costs?
Shipping is FREE for orders over €49.00, while for orders under €5.00, shipping is €5.00. See the page. shipping methods.
What are the delivery times?
What are the delivery times?
Delivery times are 24-48 business hours and 48-72 business hours for islands. For orders placed by bank transfer, delivery times may be longer as Nutrifarma verifies receipt of the transfer before shipping. See the page. shipping methods.
Information
How can I register on Nutrifarma?
How can I register on Nutrifarma?
At the top right, you'll find the button representing the profile icon. Enter your information and create your personal account.
Do I need to register to buy from Nutrifarma?
Do I need to register to buy from Nutrifarma?
No, registration is not required, but it is recommended. By creating your personal account, you can access dedicated services and also save your information for future purchases.
I'm already registered on Nutrifarma. How can I access my account?
I'm already registered on Nutrifarma. How can I access my account?
At the top right, click the button representing the profile icon and use your credentials to log in to your account.
I lost my account password, how can I recover it?
I lost my account password, how can I recover it?
If you don't remember your account password, go to the login section in the top right corner and click "Forgot your password?" Enter the email address you used to register and the Captcha. Once your password has been reset, wait for an email from Nutrifarma to create a new password for your account.
Complete an Order
How to place an order on Nutrifarma?
How to place an order on Nutrifarma?
Browse the catalog, add the products you want to your cart, click on the cart in the top right corner, then click on the "Checkout" button, then fill in the fields with your details and proceed to checkout.
I can't find a product, how can I find out if it's available?
I can't find a product, how can I find out if it's available?
If you can't find a specific product on our website, please contact us via WhatsApp at: 328 017 9060 or write to us at the email address info@nutrifarma.itWe will respond as quickly as possible, telling you where to find the product on the site, recommending equivalent products in terms of features, use, and price, or listing the product you requested on the site.
Didn't find the answer you were looking for?
If you still have questions or need more information, contact us: our team is available to offer clarification, support, and specific guidance based on your needs.